Support
Answers to the questions parents ask most.
Need help? We're here.
Can't find what you're looking for in the FAQ? Email us. Every message is read and responded to personally.
[email protected]| Priority | Target first response |
|---|---|
| Subscription or billing issue | Within 48 hours |
| App crash or data loss | Within 48 hours |
| General question | Within 5 business days |
Getting Started
What is Driftwink?
What is the free tier? What do I get without subscribing?
Can I make stories for more than one hero?
Does Driftwink work offline?
Does Driftwink send notifications?
Narrator Voices
Which voice reads the stories? Does Driftwink use the microphone?
Stories are read aloud by one of three curated narrator voices that ship with the app: Luna (warm and soft), Wren (bright and clear), and Sol (low and calm). You simply choose the one your family settles into best.
The voices are generated by a neural voice model built into Driftwink, running entirely on your iPhone or iPad. They are not recordings of a real person, and the first story after opening the app can take a few seconds to start while the voice warms up.
As for the microphone: Driftwink does not use it, never records audio, and never asks for microphone access. It does not create or keep a copy of anyone's voice.
I got a new phone. Will I lose my voice settings?
Subscriptions and Billing
How do I subscribe, and what is included?
You can subscribe from the Driftwink paywall (which appears when you try to create a new story after today's free story, or after the first 7 days) or from Settings → Subscription.
What a subscription includes:
- Unlimited new stories, any night
Everything else (all three narrator voices, every story world, the ambient sounds, and your saved library, playable offline) is part of Driftwink for everyone.
Plans:
- Family Monthly: $9.99/month
- Family Annual: $69.99/year (best value), with a 7-day free trial for new subscribers
- Lifetime: $149.99 (one-time purchase)
How do I cancel my subscription?
- Open Settings on your iPhone or iPad.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Driftwink and then Cancel Subscription.
How do I request a refund?
What is the Lifetime plan?
Managing your Driftwink subscription
Subscriptions are managed through Apple. Go to Settings → [Your Name] → Subscriptions on your iPhone or iPad to upgrade, downgrade, or cancel. Inside Driftwink, Settings → Subscription → Manage Subscription (after a quick grown-up check) opens the same Apple page.
Privacy and Data
Is Driftwink safe for bedtime? Who reviews the story content?
Yes. All story content, every sentence and every phrase, is written and reviewed by the Developer before it is included in the app. Driftwink does not use a live AI service (such as ChatGPT) to generate stories. Instead, it composes stories on your device by combining a library of pre-approved building blocks, so every sentence a story can contain was written and reviewed in advance.
Every story ends in a calm, safe, restful place. Lessons are gentle and positive (kindness, being brave, sharing, curiosity, patience, and more), or you can pick "just a cozy adventure" with no lesson at all. Stories avoid scary content, and any small worry is gently settled before the calm ending.
Is my data private? Does Driftwink collect information about me or my family?
The Driftwink app collects no personal data. There are no app servers, no accounts, no analytics SDKs, and no advertising SDKs. Everything the app creates, including the names you enter, your stories, and your preferences, is stored on your device and is never sent to us or any third party. While a story plays, the lock screen shows only a general title such as "Moon Garden bedtime story", never the hero's name. To erase your stories, characters and the bedtime reminder, use Settings → Privacy → Delete All Data in the app, or delete the app to remove everything.
This marketing website is separate from the app. It is hosted by Cloudflare, which receives your IP address to deliver the pages, and its fonts are served from driftwink.com rather than a font service. If you join the launch waitlist, we keep the email address you give us with Resend, our email service, solely to email you once, on launch day. The site runs no analytics or advertising. For full details, see our Privacy Policy.
Troubleshooting
I found a bug or something is not working. How do I report it?
We genuinely appreciate bug reports. They directly improve the app. Email [email protected] with the following information:
- What happened. Describe the problem in as much detail as you can.
- What you expected to happen.
- Steps to reproduce. What did you tap or do before the problem occurred?
- Device model. For example, "iPhone 15 Pro" (Settings → General → About → Model Name).
- iOS version. For example, "iOS 18.4" (Settings → General → About → iOS Version).
- Driftwink version. Visible in Settings → About.
- Screenshot or screen recording. If you can capture it, please attach it.
Bug reports go directly to the Developer. We do not use any third-party crash-reporting service. Reports are read and triaged personally. We will reply to confirm receipt and, where relevant, let you know when a fix is included in an update.
The app crashed. What should I do?
First, force-quit the app and relaunch it: swipe up from the bottom of your screen, find Driftwink, and swipe it up to close it. Then reopen it.
If the problem persists, email us at [email protected] with your device model, iOS version, Driftwink version, and a description of what you were doing when it crashed.
iOS may also collect a crash report and share it with us through Apple's standard crash-reporting infrastructure (with your permission, as set in Settings → Privacy & Security → Analytics & Improvements).