Support
Answers to the questions parents ask most.
Need help? We're here.
Can't find what you're looking for in the FAQ? Email us. Every message is read and responded to personally.
[email protected]| Priority | Target first response |
|---|---|
| Subscription or billing issue | Within 48 hours |
| App crash or data loss | Within 48 hours |
| General question | Within 5 business days |
Getting Started
What is Driftwink?
What is the free tier? What do I get without subscribing?
Can I use Driftwink for more than one child?
Does Driftwink work offline?
Narrator Voices
Which voice reads the stories? Does Driftwink use the microphone?
Stories are read aloud by one of three curated narrator voices that ship with the app: Luna (warm and soft), Wren (bright and clear), and Sol (low and calm). You simply choose the one your child settles into best. Playing a story never uses the microphone.
If you have set up Apple Personal Voice in your device's Settings, you can choose it inside Driftwink too. Personal Voice is an Apple feature you create yourself in Settings → Accessibility → Personal Voice; Driftwink only plays it back and never creates, copies, or uploads it.
Driftwink uses the microphone in one place only: Family Voices, where a family member can record themselves reading a story for your child to play back. That recording is saved on your device, is never uploaded, and is shared only if you choose to send it. Driftwink never clones or copies anyone's voice.
I got a new phone. Will I lose my voice settings?
Subscriptions and Billing
How do I subscribe, and what is included?
You can subscribe from the Driftwink paywall (which appears when you try to create your 4th story) or from Settings → Subscription.
What a subscription includes:
- Unlimited story creation
- Three soothing narrator voices, plus Apple Personal Voice support
- Full saved library (unlimited stories, playable offline)
- All ambient soundscapes
Plans:
- Family Monthly: $9.99/month
- Family Annual: $69.99/year (best value), with a 7-day free trial for new subscribers
- Lifetime: $149.99 (one-time purchase)
How do I cancel my subscription?
- Open Settings on your iPhone or iPad.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Driftwink and then Cancel Subscription.
How do I request a refund?
What is the Lifetime plan?
Managing your Driftwink subscription
Subscriptions are managed through Apple. Go to Settings → [Your Name] → Subscriptions on your iPhone or iPad to upgrade, downgrade, or cancel. Driftwink does not have an in-app subscription management portal.
Privacy and Data
Is Driftwink safe for kids? Who reviews the story content?
Yes. All story content, every sentence and every phrase, is written and reviewed by the Developer before it is included in the app. Driftwink does not use a live AI service (such as ChatGPT) to generate stories. Instead, it composes stories on your device by combining a library of pre-approved building blocks. This means the app is structurally incapable of producing inappropriate or unexpected content.
Every story ends in a calm, safe, restful place. Lessons are positive (Brave, Kind, Curious, Calm, etc.). There is no conflict, no scary content, and no unresolved tension.
Is my data private? Does Driftwink collect information about my child?
The Driftwink app collects no personal data. There are no app servers, no accounts, no analytics SDKs, and no advertising SDKs. Everything the app creates, including your child's name, your stories, your preferences, and any Family Voice recordings, is stored only on your device and is never transmitted to us or any third party.
This marketing website is separate from the app: if you join the launch waitlist it stores the email address you give us (solely to email you once, on launch day), and the site may use privacy-first, cookieless analytics. Neither involves any in-app tracking. For full details, see our Privacy Policy.
Troubleshooting
I found a bug or something is not working. How do I report it?
We genuinely appreciate bug reports. They directly improve the app. Email [email protected] with the following information:
- What happened. Describe the problem in as much detail as you can.
- What you expected to happen.
- Steps to reproduce. What did you tap or do before the problem occurred?
- Device model. For example, "iPhone 15 Pro" (Settings → General → About → Model Name).
- iOS version. For example, "iOS 18.4" (Settings → General → About → iOS Version).
- Driftwink version. Visible in Settings → About.
- Screenshot or screen recording. If you can capture it, please attach it.
Bug reports go directly to the Developer. We do not use any third-party crash-reporting service. Reports are read and triaged personally. We will reply to confirm receipt and, where relevant, let you know when a fix is included in an update.
The app crashed. What should I do?
First, force-quit the app and relaunch it: swipe up from the bottom of your screen, find Driftwink, and swipe it up to close it. Then reopen it.
If the problem persists, email us at [email protected] with your device model, iOS version, Driftwink version, and a description of what you were doing when it crashed.
iOS may also collect a crash report and share it with us through Apple's standard crash-reporting infrastructure (with your permission, as set in Settings → Privacy & Security → Analytics & Improvements).