Support

Answers to the questions parents ask most.

Need help? We're here.

Can't find what you're looking for in the FAQ? Email us. Every message is read and responded to personally.

PriorityTarget first response
Subscription or billing issueWithin 48 hours
App crash or data lossWithin 48 hours
General questionWithin 5 business days

Getting Started

What is Driftwink?

Driftwink creates personalized bedtime stories for your family. You choose a world, the cast (a hero with a name of your choosing, plus favorite characters), a gentle lesson, and a length, and the app builds a soothing story on the spot, narrated in a calm voice and paced for winding down. Every story is created and played entirely on your device; no internet connection is needed.

What is the free tier? What do I get without subscribing?

For the first 7 days after you install Driftwink, you can create one free story each day, with no subscription required. Every story you create is saved to your library and can be replayed as many times as you like, during the first week and after it. All three narrator voices, every story world, the ambient sounds, and your library are available on the free days too. Once today's free story is made, or once the first 7 days are over, creating a new story needs a Family plan or Lifetime.

Can I make stories for more than one hero?

Driftwink is built around one hero at a time. Brothers, sisters, friends, pets, favorite toys, and grown-ups can join the story cast (tap Manage the cast while making a story), and one companion joins the hero in each story. You can rename the hero in Settings → Hero. All stories are saved to one shared library, which you can search.

Does Driftwink work offline?

Yes, completely. Once a story is created and saved, it plays with no internet connection, even on a plane. Story text and your narrator voice choice are stored on your device, and the narration is generated on the device as the story plays. The app does not check for a network connection before playing a story. The only time Driftwink requires internet access is to process a subscription purchase through the App Store.

Does Driftwink send notifications?

Only if you ask it to. Driftwink has an optional bedtime reminder in Settings → Bedtime Reminder. It is off by default. Turning it on starts with a quick grown-up check, and iOS asks for notification permission only at that moment, never when the app first opens. The reminder is scheduled on your device (there is no push server) and shows the same short message once a day at the time you pick: "Bedtime story time. Wind down with tonight's bedtime story." It never includes the hero's name. Turn it off any time in the same place, or in iOS Settings → Notifications → Driftwink.

Narrator Voices

Which voice reads the stories? Does Driftwink use the microphone?

Stories are read aloud by one of three curated narrator voices that ship with the app: Luna (warm and soft), Wren (bright and clear), and Sol (low and calm). You simply choose the one your family settles into best.

The voices are generated by a neural voice model built into Driftwink, running entirely on your iPhone or iPad. They are not recordings of a real person, and the first story after opening the app can take a few seconds to start while the voice warms up.

As for the microphone: Driftwink does not use it, never records audio, and never asks for microphone access. It does not create or keep a copy of anyone's voice.

I got a new phone. Will I lose my voice settings?

The three narrator voices are built into the app, so they are always available on any device. Your voice choice is a simple local preference; just pick it again on the new device. Your saved stories and cast live on your device and may be included in your normal device backup, so restoring that backup to the new device is the way to bring them across. Driftwink has no account or cloud sync.

Subscriptions and Billing

How do I subscribe, and what is included?

You can subscribe from the Driftwink paywall (which appears when you try to create a new story after today's free story, or after the first 7 days) or from Settings → Subscription.

What a subscription includes:

  • Unlimited new stories, any night

Everything else (all three narrator voices, every story world, the ambient sounds, and your saved library, playable offline) is part of Driftwink for everyone.

Plans:

  • Family Monthly: $9.99/month
  • Family Annual: $69.99/year (best value), with a 7-day free trial for new subscribers
  • Lifetime: $149.99 (one-time purchase)

How do I cancel my subscription?

Subscriptions are managed entirely by Apple, not by Driftwink. To cancel:
  1. Open Settings on your iPhone or iPad.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Tap Driftwink and then Cancel Subscription.
Canceling ends your subscription at the end of the current billing period. You will continue to have subscriber access until that date. We are unable to process cancellations or refunds directly. All billing is handled by Apple.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with the Apple ID used to purchase, find the Driftwink charge, and select "Request a Refund." Apple makes all refund decisions; the Developer has no ability to issue App Store refunds directly.

What is the Lifetime plan?

A one-time payment of $149.99 unlocks unlimited new stories, with no recurring charges. It is restorable with your Apple ID. Stories and your settings stay on the device where you made them; Driftwink has no cloud sync.

Managing your Driftwink subscription

Subscriptions are managed through Apple. Go to Settings → [Your Name] → Subscriptions on your iPhone or iPad to upgrade, downgrade, or cancel. Inside Driftwink, Settings → Subscription → Manage Subscription (after a quick grown-up check) opens the same Apple page.

Privacy and Data

Is Driftwink safe for bedtime? Who reviews the story content?

Yes. All story content, every sentence and every phrase, is written and reviewed by the Developer before it is included in the app. Driftwink does not use a live AI service (such as ChatGPT) to generate stories. Instead, it composes stories on your device by combining a library of pre-approved building blocks, so every sentence a story can contain was written and reviewed in advance.

Every story ends in a calm, safe, restful place. Lessons are gentle and positive (kindness, being brave, sharing, curiosity, patience, and more), or you can pick "just a cozy adventure" with no lesson at all. Stories avoid scary content, and any small worry is gently settled before the calm ending.

Is my data private? Does Driftwink collect information about me or my family?

The Driftwink app collects no personal data. There are no app servers, no accounts, no analytics SDKs, and no advertising SDKs. Everything the app creates, including the names you enter, your stories, and your preferences, is stored on your device and is never sent to us or any third party. While a story plays, the lock screen shows only a general title such as "Moon Garden bedtime story", never the hero's name. To erase your stories, characters and the bedtime reminder, use Settings → Privacy → Delete All Data in the app, or delete the app to remove everything.

This marketing website is separate from the app. It is hosted by Cloudflare, which receives your IP address to deliver the pages, and its fonts are served from driftwink.com rather than a font service. If you join the launch waitlist, we keep the email address you give us with Resend, our email service, solely to email you once, on launch day. The site runs no analytics or advertising. For full details, see our Privacy Policy.

Troubleshooting

I found a bug or something is not working. How do I report it?

We genuinely appreciate bug reports. They directly improve the app. Email [email protected] with the following information:

  1. What happened. Describe the problem in as much detail as you can.
  2. What you expected to happen.
  3. Steps to reproduce. What did you tap or do before the problem occurred?
  4. Device model. For example, "iPhone 15 Pro" (Settings → General → About → Model Name).
  5. iOS version. For example, "iOS 18.4" (Settings → General → About → iOS Version).
  6. Driftwink version. Visible in Settings → About.
  7. Screenshot or screen recording. If you can capture it, please attach it.

Bug reports go directly to the Developer. We do not use any third-party crash-reporting service. Reports are read and triaged personally. We will reply to confirm receipt and, where relevant, let you know when a fix is included in an update.

The app crashed. What should I do?

First, force-quit the app and relaunch it: swipe up from the bottom of your screen, find Driftwink, and swipe it up to close it. Then reopen it.

If the problem persists, email us at [email protected] with your device model, iOS version, Driftwink version, and a description of what you were doing when it crashed.

iOS may also collect a crash report and share it with us through Apple's standard crash-reporting infrastructure (with your permission, as set in Settings → Privacy & Security → Analytics & Improvements).

Other resources

Where can I read the Privacy Policy?

Our full privacy policy is at driftwink.com/privacy.

Where are the Terms of Use?

Our full terms of use are at driftwink.com/terms.